About IKEA
IKEA's vision is to create a better everyday life for the many people. The company focuses on home furnishing, responsible food, inclusion, wellbeing, and creating opportunities for co-workers to grow.
About the role
The Sales Manager leads the commercial agenda for the North Lakes store. The role combines store strategy, sales performance, customer experience, local market insight, and leadership of high-performing teams.
What you'll be doing
- Lead the store commercial action plan to maximize sales and sustained long-term profitability
- Secure a consistent and positive customer experience across every channel and touchpoint
- Analyze market potential and work across functions to maintain strong local relevance
- Use data and insights to measure, secure, and improve sales performance against business goals
- Implement country priorities and share effective commercial solutions
- Build succession plans and empower capable teams to deliver the commercial agenda
What you'll need
- A strong commercial background with experience leading large teams toward business growth
- A strategic, tactical, and operational approach to customer, competitor, and market behavior
- The ability to influence the business and align commercial partners around shared goals
- A passion for improving the shopping experience, customer satisfaction, sales, and profitability
- Previous IKEA sales or customer-service experience is highly regarded
Employment details
This is a permanent full-time role working 76 hours per fortnight. The store operates seven days per week, so the role requires a rotating roster with day, evening, and alternating weekend shifts.